This article explains which support channels bookU Staffing offers and when each channel is available. Use this article to choose the right channel based on how urgent your issue is.
Which support channels bookU Staffing offers
bookU Staffing offers four support channels: the Help Center, the chat with Clyde, email, and the Emergency Line. Every request you send through the chat, email or the Emergency Line is logged and tracked. That way no message gets lost and the right expert is assigned to your case.
Help Center: help.care2plan.com, available 24/7, with manuals and step-by-step guides
Chat with Clyde: the blue button in bookU Staffing
Email: [email protected]
Emergency Line: +32 51 76 00 56, for P1 and P2 issues only
How to choose the right bookU Staffing support channel
To choose the right support channel for bookU Staffing, first ask yourself whether you have a workaround. A workaround is an alternative way to continue your work while the issue is being fixed.
No workaround, and your work is blocked or severely impacted: call the Emergency Line. These issues are priority P1 or P2.
Workaround available, or the issue is minor: use the chat with Clyde or email. These issues are priority P3 or P4.
When to call the bookU Staffing Emergency Line (P1 and P2)
The bookU Staffing Emergency Line is for P1 (Critical) and P2 (High) issues only. P stands for priority.
P1 – Critical: bookU Staffing is completely down and you cannot work at all. Call the Emergency Line immediately.
P2 – High: no workaround is available and the impact on your operations is significant.
For P1 and P2 issues, make your first contact by phone. You can also send a chat message or an email, but that is optional.
How to call the bookU Staffing Emergency Line
To call the bookU Staffing Emergency Line, dial +32 51 76 00 56. The Emergency Line is available every day from 06:00 to 22:00 CET, including weekends and public holidays.
Important: The Emergency Line is only for P1 and P2 issues. For P3 and P4 issues, use the chat with Clyde or email [email protected].
When to use chat or email for bookU Staffing support (P3 and P4)
Use the chat with Clyde or email for P3 (Medium) and P4 (Low) issues in bookU Staffing. P stands for priority.
P3 – Medium: a workaround is available, but the workaround costs you extra time every time you use it.
P4 – Low: a minor issue, such as a typo, an unclear label or a small defect in the interface.
How to start a chat with Clyde in bookU Staffing
To start a chat with Clyde, click the blue button in bookU Staffing. Clyde is the bookU Staffing support chat.
The chat with Clyde is not a live chat. Your message is queued and tracked, and bookU Staffing support follows up during business hours: 09:00 to 17:00 CET, Monday to Friday, excluding Belgian public holidays.
How to email bookU Staffing support
To email bookU Staffing support, send your message to [email protected]. Your email is queued and tracked, and bookU Staffing support follows up during business hours: 09:00 to 17:00 CET, Monday to Friday, excluding Belgian public holidays.
When bookU Staffing support answers chat and email messages
bookU Staffing support answers chat and email messages during business hours: 09:00 to 17:00 CET, Monday to Friday, excluding Belgian public holidays. Every message lands in the support inbox and is handled in order of arrival, oldest first. Every chat and email message is guaranteed a follow-up during business hours.
How to use the bookU Staffing Help Center
The bookU Staffing Help Center at help.care2plan.com is available 24/7. The Help Center contains manuals and step-by-step guides for bookU Staffing. Use the Help Center to learn how a feature works, or to look up a feature you use less often.